MacVantage is excited to provide remote support over the Internet for both Mac OS X and for Windows. We use a utility called Mac HelpMate. When you download this to your computer you are able to give us permission to view and control your computer over a secure connection.
Here is the link to download the Mac OS X version:
MacHelpMate 3
- Download the utility, Mac HelpMate. At first you will see a file that is
compressed with the “.zip” at the end of the file name.
- Double-click that and it should decompress to make the file Mac HelpMate.
- Double-click the utility to launch Mac HelpMate.
- Click the MacVantage logo to open the Remote Support sharing window.
- Click the button, “Share My Screen”.
- We will need the Security Secret and the Control Key that will be randomly generated.
If you need help for Windows then use this link:
WinHelpMate